We want you to be thrilled with your Svana Maya Dog Products, and we stand behind the quality of every item we create. If something doesn’t meet your expectations, or you need to exchange it for a different size or style, we’re happy to help.
Contact us via WhatsApp at +977-9861284254
Exchange requests must be raised within 7 days of delivery
We cannot accept exchange requests after 7 days
To qualify for an exchange:
The item must be unused, unwashed, and in its original condition
You must provide the receipt or bill
Once we receive the product at our warehouse, a quality check will be conducted
Our team will update you after the check
Once we receive your returned package, please allow up to 7 business days for us to process your exchange.
Customers are responsible for paying exchange-related shipping / delivery charges
Since dog beds are bulky, please double-check the size before ordering to avoid extra shipping costs
Inter-city shipping can also be expensive — if you're unsure, please WhatsApp us before purchase for guidance.